Words. Words can change how we feel in an instant, they can prime us to act in a certain way without us knowing – but they also can completely misfire.
It seems very obvious now, but it took me ages to figure this out: people don’t always mean what they say.It’s not necessarily because they are lying, but a lot of the time it is because they lack insight and communication skills.
What really hammered it home to me was when a consultant psychiatrist was explaining to me how to handle the “admit-me-or-I-will-kill-myself” kind of presentation. He asked me a very simple question: “If you wanted to kill yourself, would you go to a hospital to inform the doctor?” I’ve no intention of trying to simplify the complex issue of suicide, but there is certainly a type of patient who honestly believes they want to kill themselves and come to hospital, still. Why??? Because the words are misfiring. The words they are saying are: “I want to kill myself”. What (some of them) mean is that they are in so much emotional pain that they have no idea how to get out of it, but they would really like help. It can be, strangely, easier to identify the desire for suicide as the problem because it is a bit more external – at least compared to one’s coping skills.
The moral of the story was: people don’t always mean what they say – and they may not even know it.
This disconnect between words and insight is well known among international relations officials. Here what is said is just as important as what it is left unsaid. The people who answer questions at conferences (e.g. press conferences at the White House) aren’t the officials and military generals actually who know the most. The spokespeople are briefed in a very specific way and believe the things they say. It is too difficult to have insight into how you will be understood, so they get people who specifically understand the exact right stuff.
The significance of precise language is well known in Hollywood.
The production team of Gone with the Wind fought long and hard just to be allowed to have Rhett say “Frankly, my dear, I don’t give a damn.”
Damn was a vulgar word and the censors weren’t happy. However, “I don’t care” just doesn’t provoke the same emotions. Also, it is often said that the word frankly was an unscripted improvisation by Clark Gable – it wasn’t. It’s just different from the book, but that’s how it was in the script.
Nassim Nicholas Taleb said it well here:
when one of these [Salafi] fundamentalists talks to a Christian, he is convinced that the Christian is literal, while the Christian is convinced that the Salafi has the same oft-metaphorical concepts to be taken seriously but not literally –and, often, not very seriously.
What got me reminiscing about this was a post by FJ of The Pensives about critical thinking as an antidote to manipulation. FJ identifies reading people (and empathy) as a key part of examining one’s true intentions. FJ’s insight certainly resonates with my own – that there is meaning way beyond words. I think context needs to be examined. Incentives need to be looked at. FJ’s argument is that putting oneself in someone else’s shoes is important. Maybe he is saying the same thing in different words – no pun intended, but there’s also a potential caveat here. It’s best expressed by Nicholas Epley wrote in his fabulous book Mindwise:
Reading body language and trying to take on the other’s perspective doesn’t seem to help to understand the person better. What does help is creating situations where people can openly tell you what they think – and listen carefully.
Obviously, that’s not always possible. However, the point I am trying to make is that while empathy has become an increasingly popular concept, we shouldn’t envisage it as an antidote.
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